FAQ
Help and FAQ
SHIPPING AND DELIVERY
How will my order be shipped?
You can view the exact status of your order in your customer account under the "Orders" section. As soon as your order is handed over for shipping, we will send you a shipping confirmation by email.
Has my order been shipped yet?
We will notify you of your order status by email. You will definitely receive a shipping confirmation from us by email.
Can multiple orders be combined?
With our fast shipping, the order is forwarded to packing for further processing immediately after the purchase is completed. At this point, no changes can be made. We ask for your understanding.
ORDER
Can I only order online?
Yes, you can order online only.
What is the status of my order?
We will notify you of your order status by email. You will definitely receive a shipping confirmation from us by email.
How can I cancel my order?
Please contact us via the contact form to request a cancellation.
How can I change my order after placing it?
With our fast shipping, the order is forwarded to packing for further processing immediately after the purchase is completed. At this point, no changes can be made. We ask for your understanding.
What happens if my order contains a pre-order item?
If your order contains a pre-order item, we will deliver all ordered items together on the release date of that product. All items in an order are shipped together; we do not offer partial deliveries.
RETURNS
How do I return my order?
Via your order confirmation email, you can access your order directly and request a return. You will then automatically be provided with a prepaid return label. Either show the QR code at a DHL drop-off point of your choice or print the return label yourself.
How long do I have to return something?
You have 30 days to return items.
My item is broken, what now?
We are very sorry that you received a damaged item. Of course, you can make a complaint about the item within the statutory period. Please contact us via the contact form.
Can I choose a different item as a replacement?
If you would like to exchange an item for a different size, you are welcome to place a new order.
How do I get my money back?
The refund is made automatically to the original payment method after the return has been received and checked.
Why has my credit not been refunded yet?
Has the credit for your return not been refunded yet? You should have received the amount within 3–5 business days after receiving the confirmation of receipt. Please contact our customer service if this is not the case. Our colleagues will take care of your request immediately.